Cloud technology is great. It has freed IT departments from implementing and managing complex and critical IT infrastructure by outsourcing those tasks to a cloud provider. What isn’t great, however, is when there is a mismatch between what you think your cloud provider backs up and what the provider is contractually responsible for backing up. 

Microsoft 365 is a great example of this unclear shared responsibility. This chapter explains why data backup in Microsoft 365 is crucial, helps you understand the high cost of data loss, and introduces the most common data protection gaps in Microsoft 365.